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Information on our new booking and ticketing system

Customer FAQs

Customer FAQs

For the latest information on our new ticketing system that will be delivered early next year, read our frequently asked questions below.

List for Customer FAQs

What will the new ticketing system deliver for customers? 

What will the new ticketing system deliver for customers? : Find out more

Why are you introducing a new booking and ticketing system?

Why are you introducing a new booking and ticketing system?: Find out more

When will the new booking and ticketing system be introduced? 

When will the new booking and ticketing system be introduced? : Find out more

Why has the October launch date been postponed?

Why has the October launch date been postponed? : Find out more

Does any other ferry operator use the same system as the one you are introducing?

Does any other ferry operator use the same system as the one you are introducing? : Find out more

How will you train staff on the new system? 

How will you train staff on the new system? : Find out more

Where can I find out more about what this system means for me?

Where can I find out more about what this system means for me? : Find out more

Will you be engaging with stakeholders and island groups on the new system?

Will you be engaging with stakeholders and island groups on the new system?: Find out more

How many CalMac ferries will be involved in the roll out of the new ticketing system? 

How many CalMac ferries will be involved in the roll out of the new ticketing system? : Find out more

I already have a booking in place. How will the new system affect me?  

I already have a booking in place. How will the new system affect me?   : Find out more

Do I need to be online and have a device to be able to make a reservation when the new system is introduced?

Do I need to be online and have a device to be able to make a reservation when the new system is introduced?: Find out more