Customer FAQs

Customer FAQs

For the latest information on our new ticketing system that will be delivered in 2023, read our frequently asked questions below.

Project Update - 17 April 2023

Our new booking and ticketing platform was due to launch across the CalMac network on 25 April 2023. The programme is ready to go-live having already gone through intense testing, an independent assurance audit, five cut-over dress rehearsals and staff are fully trained. 

However, we have taken the decision to prioritise dealing with the current challenges around delays to vessel repairs, the effect on the annual overhaul schedule, alongside their subsequent impact on network services. Therefore, we will defer the introduction of the new platform until 16 May. Our FAQs in this section are in the process of being updated to reflect this new date - and we will continue to keep our customers and communities as we move forward.