Skip to content
Scottish Legal Complaints Commission Scottish Legal Complaints Commission
  • Home
  • Your complaint
    • Your complaint
    • Start your complaint
    • Online Complaint Form
      • Online Complaint Form
      • Step 1
      • Step 2
      • Step 3
      • Step 4
      • Step 5
      • Step 6
      • Step 7
      • Submission Temporarily Unavailable
      • Online complaint form temporarily unavailable
    • Case studies
      • Case studies
      • Amy's story
      • Nisha's story
      • Jackie's story
      • Colin's story
      • Amir's story
      • Rachel and Matt
      • Paul's story
      • Other cases
    • Complaints Process
      • Complaints Process
      • Eligibility
      • Mediation
      • Investigation
      • Determination
    • Action we might take
    • Appeal a decision
    • Further information
      • Further information
      • Time limits
      • Third Party Complaints
      • Complaining to a lawyer
        • Complaining to a lawyer
        • Complaint template letters
      • Need advice?
      • Complaint forms
      • Fees and billing
      • My lawyer has gone out of business
    • Other types of complaint
      • Other types of complaint
      • Handling complaints
        • Handling complaints
        • What is a handling complaint?
        • When can I complain
        • Handling complaint process
        • Action we might take on a handling complaint
        • Our recommendations
        • Make a handling complaint
          • Make a handling complaint
          • Handling Complaint
            • Handling Complaint
      • Approved Regulator complaints
        • Approved Regulator complaints
        • What is an Approved Regulator complaint?
        • When can I make an Approved Regulator complaint?
        • Approved Regulator complaint process
        • What action can we take?
        • Make an Approved Regulator complaint
    • Frequently Asked Questions
  • For lawyers
    • For lawyers
    • Guidance advice and tips
      • Guidance advice and tips
      • Preventing complaints
      • Improve your complaints process - statutory guidance
        • Improve your complaints process - statutory guidance
        • Introduction to this guidance
        • How do the Law Society Rules and Guidance link together?
        • Why use this Guidance?
        • 6 principles of good complaint handling
          • 6 principles of good complaint handling
          • Principle 1 - An accessible process
          • Principle 2 - A user-focused process
          • Principle 3 - A timely process
          • Principle 4 - An objective process
          • Principle 5 - Focus on resolution
          • Principle 6 - Learning from complaints
        • The Complaints Levy
      • Practical tips to help you answer complaints
        • Practical tips to help you answer complaints
        • Engage
        • Explore
        • Respond
      • If we receive a complaint about you
        • If we receive a complaint about you
        • Complaints Process
      • Complaints training
      • Stay up to date
      • Best Practice Blog
      • Tools and resources for lawyers
        • Tools and resources for lawyers
        • Complaint log template
        • Complaint analysis tool
        • Terms of Business report
    • The SLCC levy
    • Handling complaints - for lawyers
  • Resources
    • Resources
    • Legal words explained
    • SLCC Videos
    • Useful Links
    • Consumer guides
  • About us
    • About us
    • Who we are
      • Who we are
      • Our Board
        • Our Board
        • Board Meeting Minutes
        • Responsibilities of Members
      • Senior staff
      • Our annual report
        • Our annual report
        • 2021-22 Annual Report Chair Foreword
        • 2021-22 Annual Report CEO’s introduction
        • 2021-22 Annual Report The SLCC at a glance
        • 2021-22 Annual Report A year of change and more to come
        • 2021-22 Annual Report Our Board
        • 2021-22 Annual Report SLCC Consumer Panel
        • 2021-22 Annual Report Our performance and improvement
        • 2021-22 Annual Report Our customer service and accessibility
        • 2021-22 Annual Report Our oversight and outreach work
        • 2021-22 Annual Report Our people
        • 2021-22 Annual Report Our contribution to national performance
        • 2021-22 Annual Report Our statistics
        • 2021-22 Annual Report CEO’s closing remarks
        • Previous annual reports
          • Previous annual reports
          • SLCC Annual Report 2020-21
            • SLCC Annual Report 2020-21
            • 2020-21 Annual Report Chair Foreword
            • 2020-21 Annual Report CEO’s introduction
            • 2020-21 Annual Report The SLCC at a glance
            • 2020-21 Annual Report Our Board
            • 2020-21 Annual Report SLCC Consumer Panel
            • 2020-21 Annual Report Our ongoing response to Covid-19
            • 2020-21 Annual Report Our customer service and accessibility
            • 2020-21 Annual Report Our focus on early resolution
            • 2020-21 Annual Report Our process improvement
            • 2020-21 Annual Report Our staff and industrial relations
            • 2020-21 Annual Report Our outreach and oversight work
            • 2020-21 Annual Report Our contribution to national performance
            • 2020-21 Annual Report Our statistics
            • 2020-21 Annual Report CEO’s closing remarks
      • Our Strategy
      • Our Performance
        • Our Performance
        • Past quarters performance
          • Past quarters performance
          • Q3 22-23
          • Q2 22-23
          • Q1 22-23
          • Q4 21-22
          • Q3 21-22
          • Q2 21-22
          • Q1 21-22
          • Q4 20-21
          • Q3 20-21
          • Q2 20-21
          • Q1 20-21
          • Q4 19-20
          • Q3 19-20
          • 2009-18 Performance Archive
            • 2009-18 Performance Archive
            • How to read our Statistics
      • Oversight & Research
        • Oversight & Research
        • Research & trends in practice
          • Research & trends in practice
          • Client Protection Fund
          • Master Policy
        • Audits & Trends Analysis
          • Audits & Trends Analysis
          • Law Society of Scotland trends analysis and audits
          • Faculty of Advocates trends analysis and audits
      • Our History
      • Reimagine Regulation
        • Reimagine Regulation
        • History of our proposals and the debate on regulatory reform
        • Our papers and articles on regulatory reform
      • Equality
    • How we are funded
      • How we are funded
      • Our budget
      • Previous budgets
        • Previous budgets
        • Previous budget consultations
          • Previous budget consultations
          • Budget 2008-2009
          • Budget 2009-2010
          • Budget 2010-2011
          • Budget 2011-2012
          • Budget 2012-2013
          • Budget 2013-2014
          • Budget 2014-2015
          • Budget 2015-2016
          • Budget 2016-2017
          • Budget 2017-2018
          • Budget 2018-2019
          • Budget 2019-2020
          • Budget 2020-2021 and strategy 2020-24
          • Budget 2021-2022
          • Budget 2022-2023
          • Budget 2023-2024
      • Our annual accounts
      • Previous annual accounts
    • Consumer Panel
      • Consumer Panel
      • About the Panel
      • Panel members
      • Consumer principles
      • Meeting minutes
      • Vulnerable consumers
      • Registers of Interest
      • Consultations
      • Demographics
    • Careers at the SLCC
      • Careers at the SLCC
      • Current vacancies
      • Job Applicants’ Privacy Notice
    • Rules, policies and publications
      • Rules, policies and publications
      • Our Rules
      • Policies
      • Previous versions of Rules
      • Updated SLCC Rules from 1 April 2023
      • Biodiversity Reporting
      • Board member expenses
      • Board Member Register of Interests
      • Board Standing Orders
      • Commissioners Payments and Reimbursement of Expenses Scheme
      • Gender Representation on Public Boards
      • Gifts & Hospitality Registers
      • Members' Code of Conduct
      • Public Services Reform Act
      • Risk Management Policy
      • Scheme of Delegation
      • Staff Code of Conduct
      • The SLCC's Governance Arrangements
      • Trade Union Facilitation Time
      • Law Society of Scotland consultation on price transparency
      • Law Society of Scotland consultation on Principles and Outcomes Focused Regulation
      • Law Society of Scotland consultations on Regulation in the 21st Century
      • May 2020 - Developing Scotland’s Artificial Intelligence (AI) Strategy consultation
      • Post-legislative scrutiny of the Freedom of Information (Scotland) Act 2002
      • Response to the Scottish Government consultation: Legal services regulation reform in Scotland
      • Response to the Scottish Solicitors’ Discipline Tribunal Rules Consultation 2019
      • Scottish Government Consultation on Scottish Court Fees
      • Scottish Government Consultation on the Draft Gender Representation on Public Boards (Scotland) Bill
      • Scottish Government’s consultation on the Licensed Providers Regulatory Scheme proposed by the Law Society of Scotland
      • SLCC response to Law Society of Scotland strategy themes consultation
      • 02 July 2019 SSDT consultation on standard of proof
    • Privacy
      • Privacy
      • Privacy Notice
      • Under 16s' Privacy Notice
      • Cookies List
    • Sitemap
  • Contact us
    • Contact us
    • Accessibility
      • Accessibility
      • Other languages
      • Accessibility Statement
    • Complain about our service
    • Freedom of Information
      • Freedom of Information
      • Exemptions
      • Charges
      • Right to Appeal
      • Environmental Requests
      • Reuse of Public Sector Information
    • Our communication standards
    • Service Delivery Complaints
      • Service Delivery Complaints

Hello, we're the SLCC.

We are the first point of contact for all complaints about lawyers in Scotland. If you feel you've had inadequate service or are unhappy about the way a lawyer has behaved you can get in touch with us. We're an independent body and our service is free.
Start your complaint

What we do and how it works

We are the first point of contact for all complaints about lawyers in Scotland. We are an independent body and will be fair when we consider any complaint. Our service is free.
Your complaint

For consumers

We have the power to put things right.
Your complaint

For Lawyers

Helping you prevent complaints
For lawyers
Mediation

The power of mediation

In the right circumstances, mediation can offer a quick and effective way of resolving complaints.
Find out more about The power of mediation

Consumer guides

Making a will

Making a will

Making a will and dealing with executries: a guide for legal consumers

Consumer guides

Family Law

One in every five complaints we receive relates to family law
Consumer guides

Criminal Law

Use this guide to avoid the most common problems with criminal proceedings.
Consumer guides

Property

This guide has been written to help those who may be about to start the process of buying or selling a property.
Consumer guides

News

Latest appeal case highlights need for reform

4th September 2023
The court of session has refused a complainer’s leave to appeal a decision of the SLCC that his complaint was not eligible for investigation.

SLCC report on engagement with the profession

29th August 2023
As well as dealing with complaints, the SLCC provides a best practice service for legal practitioners. Today the organisation has published details of its engagement with the profession over the past year.

New SLCC office address

25th August 2023
The SLCC is moving office. From 4 September its new address will be Scottish Legal Complaints Commission, Capital Building, 12-13 St Andrew Square, Edinburgh, EH2 2AF. The organisation’s email addresses, phone numbers and DX number are unchanged.

SLCC back in court with solicitor weeks after previous contempt case

17th August 2023
The SLCC has today lodged a petition, against a solicitor the court has already found in contempt of court earlier this year, for again failing to provide a file to the SLCC.
More news stories

Keep in touch

Complaints
  • Start your complaint
  • Handling complaints
  • Frequently Asked Questions
  • Complain about our service
Information and Privacy
  • Privacy Notice
  • Cookie Policy
  • Freedom of Information
  • Sitemap
  • Accessibility Statement
Accessibility
Scottish Legal Complaints Commission
12-13 St Andrew Square
Edinburgh
EH2 2AF
enquiries@scottishlegalcomplaints.org.uk
Tel 0131 201 2130
Scottish Legal Complaints Commission
Copyright © 2023 Scottish Legal Complaints Commission